Hello,
I’m Carrigan McCatty

A .pdf of my resume can be found here. 

Detroit, MI

carriganmccatty.com

248-755-0183

carriganmccatty@gmail.com

Skills

☻Content management ☻Training ☻Platform migrations

☻Digital/ technical writing ☻Web design ☻Photoshop

☻Department liaison ☻Asset production ☻Queue coordinating

Experience

January 2015 - PRESENT

CDK Global, Detroit - Web Design Specialist I

  • Create digital assets for GM dealership websites.

  • Have assisted for several other OEMs, such as Volkswagen and Hyundai.

  • Served in several different roles within this position:

Content Liaison

  • Assist in department communications between the customer facing and production teams.

  • Training several new hires in the customer facing department on the most effective communication methods to employ with production teams.

  • Deliver bi-monthly presentations on specialized production department topics.

Department Trainer

  • Instruct new hires on the responsibilities, processes, and best practices  associated with their role as a production team member.

  • Assisting with the onboarding process, and mentoring new employees as the adjust to their everyday roles within the department.

  • Develop materials and a training schedule when there was previously only verbal instructions to assist with training new employees.

Next Gen SME

  • Assist those in customer facing departments and from within the production departments with a new platform rollout.

  • Help coordinate and communicate with the production team on discovering bugs.

  • Spoke with our development team on what the product team desires out of the platform.

Queue Coordinator

  • Verified that case requests were legitimate and workable.

  • Coordinated between departments on best practices for cases.

  • Ensured that OEM requirements and rules were enforced, and cases were compliant.

Education

January  2011 - May 2014

Michigan State University, East Lansing, MI - Professional Writing

Graduated in 2014 with a focus on digital technical writing and marketing. During my time at Michigan State I helped coordinate a music festival, run a monthly newsletter for my co-operative organization, and assisted Ryan Building Materials with their website.

 

A .pdf of my resume can be found here.